A well-known international retail company is looking for Customer Service Representatives (Japanese / Korean Speaking):

Responsibilities:

• Handle live chat, customer calls and helpdesk support on our daily deals
• Follow up customer requests and/or technical support cases
• Provide assistance to help customers resolve problems encountered
• Escalate technical issues to application support for additional troubleshooting
• Monitor Service Level Agreement metrics according to customer agreements and internal regulation

Requirements:

• Graduates in IT related discipline
• 1 year of working experience; fresh graduates are welcome
• Fluent in spoken English and Japanese / Korean
• Proactive, Patient, service-oriented and possess good communication
• Ability to multi-task in a fast-paced environment
• Team player, with effective communication and interpersonal skills
• 5-day work (09:00 – 18:00)

If you are interested, please submit your CV with current & expected salary to HK Montage [via Apply Now]

For more information, please contact Mr. Tam at 8192 9293.

Whatsapp: https://wa.me/85266104010

Website: https://montage.com.hk/

Linkedin: https://www.linkedin.com/company/hk-montage-recruitment/

All information collected will be kept in strict confidence and will be used for recruitment purpose only.