With the expansion of the area of business, a creator of an award winning, industry leading cloud platform that specialized in supply chain management for many fortune 500 companies around the world is looking for the following position:

Customer Service Representative

Responsibilities:

• Handle live chat, customer calls and helpdesk support on our daily deals
• Follow up customer requests and/or technical support cases
• Provide assistance to help customers resolve problems encountered
• Escalate technical issues to application support for additional troubleshooting
• Monitor SLA metrics according to customer agreements and internal regulation

Requirements:

• Graduates in IT related discipline
• 1 year of working experience; fresh graduates are welcome
• Fluent in spoken and written English and Mandarin
• Proactive, Patient, service-oriented and possess good communication
• Ability to multi-task in a fast-paced environment
• Team player, with effective communication and interpersonal skills
• Able to work on a 5-day roster with non-overnight shift duties applied